RETURN POLICY

Return AND RFUND Policy

We want every customer to receive the correct item based on the order details shown on the platform.

Return, refund, and item concern requests must follow the rules, time frame, and process of the platform where the order was placed, such as Shopee, Lazada, or TikTok Shop.

When a Return Request May Be Reviewed

A return request may be reviewed if:

• The item received is different from the confirmed order

• The item has a clear issue upon delivery

• The parcel or item concern is supported by photos or video

• The request is filed within the platform’s allowed return period

Important ReminderS

Before opening the parcel, we highly recommend taking a clear unboxing video. This helps support your concern in case there is an issue with the item received.

The video should show:

• The unopened parcel

• Waybill details

• Full unpacking process

• Actual item received

• Clear view of the product concern

Return Request Guidelines

To help us review your concern faster, please prepare the following details:

• Platform used: Shopee / Lazada / TikTok / Facebook

• Order number

• Product name

• Photos or video proof

• Short explanation of the concern

Items Not Covered

Return requests may not be approved if:

• The item was ordered by mistake

• The item was already used or altered

• The product was damaged after delivery

• The request was filed beyond the platform’s allowed period

• The concern has no photo or video proof

Final Review

All return and refund requests are subject to platform review and approval. TITANSHIFT Official Store will follow the decision and process required by the selling platform.